Frequently asked questions
Ordering, shipping, tracking, and returns — the short answers. Full details live in our Shipping Policy and Returns & Refunds Policy.
What payment methods do you accept?
We accept PayPal, debit cards, and all major credit cards. Prepaid and gift cards are not accepted as payment methods.
Why isn't my order going through?
The most common causes: an empty cart, a card declined by your bank, a prepaid/gift card used for payment (not accepted), incomplete personal, shipping, or payment information, or a browser session that timed out — refresh and start over.
What should I do if I made a mistake on my order?
Contact us immediately at admin@teevaro.com and a team member will gladly resolve your concern. If the product has already shipped, changes are no longer possible.
How much is shipping?
The shipping fee is $5.99 for the US, $6.99 for the EU, $9.99 for Canada and Australia, and $11.99 for other countries — one fixed fee per order with no extra cost for additional items. US orders over $50 ship free. The exact charge is shown at checkout before you confirm.
How long does an order take to ship out?
Processing normally takes 1–3 business days. Shipping is typically 5–7 business days within the United States; international orders may need an additional 1–2 weeks for customs clearance and delivery.
Where do your products ship from?
Most products ship from our facility in Indianapolis, IN, US. Some products may be drop-shipped from a different facility.
Do you alert us once our order ships?
Yes — an email with tracking information is sent the moment your order ships. Tracking details may take 48–72 hours to become available after shipment. We ship with USPS and UPS.
I only received part of my order?
Some shipments arrive in separate packages, because some items ship faster than others. Most orders ship together; the rest of your order is on its way.
I have not received my order yet — now what?
First check the tracking link. If it says delivered but nothing arrived, allow a few more days — packages are sometimes scanned early or delivered late. Still missing? Email admin@teevaro.com and we'll chase it with the carrier.
What is your return and exchange policy?
You have 7 days from delivery to initiate a return; items must be unused, unwashed, and in original packaging. Because every product is made on demand, a restocking fee applies to standard returns — returned items are donated, not resold. Damaged, misprinted, or defective items are replaced free within 72 business hours of your email with a photo.
Do you provide a return label?
We provide a pre-paid label for anything damaged, misprinted, or defective. For all other returns, return shipping costs are the customer's responsibility.
Where's my refund?
Please allow up to 7 days once the return arrives back at our facility, then 2–3 business days for the refund to appear in your PayPal or bank account.
How do I cancel an order?
Email admin@teevaro.com right away. If the product has already shipped, the order can't be cancelled until you've returned the package to us.
Will my credit card information be kept on file?
No. The privacy and security of your personal information is a priority — payment is handled by a third-party payment gateway, and we never see or store your full card number.
Can I use separate billing and shipping addresses?
Yes. Enter your billing address first, then a separate shipping address at checkout.
Didn't find your answer? Email admin@teevaro.com.